Emanon Institute

About Emanon Institute
The Emanon Institute is a free nonprofit educational organization committed to improving
education worldwide. We offer high-quality online programs for learners of all ages,
aiming to empower students through accessible and innovative learning opportunities.
Position Overview
The Platform Administrator will be responsible for managing and maintaining the learning
platform to ensure smooth course delivery for students and instructors. This role involves
troubleshooting technical issues, providing user support, and implementing system updates to
enhance the overall user experience.
Key Responsibilities
 Platform Management:
o Manage the operation and maintenance of the learning management system
(LMS), guaranteeing peak performance and availability.
o Implement and oversee updates, upgrades, and new features for the learning
platform in collaboration with IT teams and vendors.
 Course Delivery Support:
o Ensure smooth delivery of online courses by monitoring system performance and
user engagement to identify and resolve any issues.
o Support instructors and students with platform navigation, course setup, and
troubleshooting, offering timely assistance as needed.
 Technical Troubleshooting:
o Diagnose and resolve technical issues related to the learning platform, including
software bugs, connectivity problems, and user access concerns.
o Keep a record of technical problems and solutions to spot trends and enhance
support procedures.
 User Support and Training:

Offer training and assistance to instructors and students on platform features, best
practices, and troubleshooting methods.
o Create user guides, tutorials, and resources to improve user understanding and
satisfaction with the platform.
 Collaboration and Improvement:
o Work with instructional designers, curriculum developers, and IT staff to improve
the platform’s functionality and usability.
o Collect user feedback to guide ongoing improvements and apply updates based on
user needs.
Qualifications
 Education:
o A Bachelor’s degree in Information Technology, Computer Science, Educational
Technology, or a related field.
 Experience:
o Minimum of 2 years of experience in platform administration, technical support,
or a related role, preferably in an educational or nonprofit setting.
o Familiarity with learning management systems (LMS) and online education
technologies is essential.
 Skills:
o Strong problem-solving and analytical skills, with the ability to troubleshoot
technical issues efficiently.
o Excellent communication and interpersonal skills, with the ability to provide clear
instructions and support to diverse users.
o Proficient in using technical support tools and software, as well as familiarity with
web development technologies (HTML, CSS, etc.) is a plus.
Why Join Us?
At the Emanon Institute, you will play a vital role in ensuring our online education platform runs
smoothly and effectively. We are dedicated to creating an inclusive and supportive work
environment that values innovation and teamwork. Join us in our mission to empower learners
and transform communities through education.

Application Process
Interested candidates are encouraged to submit their resume and a cover letter detailing their
qualifications and experience related to this position.
Emanon Institute is an equal opportunity employer. We celebrate diversity and are
dedicated to fostering an inclusive environment for all employees.